Support

Get help

Email us at support@mediceen.app. We aim to respond within 48 hours. Complex issues (account recovery, data deletion) may take longer.

Before you write

1.The email address on your Mediceen account (if any)
2.Device model and OS version (e.g. Android 14, iPhone 15, iOS 17)
3.App version (from Profile or store listing)
4.A short description of what happened and steps to reproduce
5.Screenshots if helpful (no passwords in screenshots)

Common topics

Password reset: Use Forgot password on the login screen.
Account deletion: See Delete account & data or email privacy@mediceen.app.
FAQ: Frequently asked questions.
Privacy: Privacy Policy.

Postal address

Redis Digital
Panipokhari, Kathmandu, Nepal