Delete account & data
To delete your Mediceen account and associated personal data, email us or use the optional form at the bottom of this page.
Request deletion
You can request permanent deletion of your account and associated personal data by contacting us directly. We will first verify that the request comes from the account owner or an authorized contact.
- 1.Email privacy@mediceen.app from the same email address registered on your account.
- 2.Subject line: Account deletion request
- 3.Include your display name (if known), the phone number on your account (if any), and a statement that you want your account permanently deleted.
If you signed up with Google or Apple only (including Hide My Email) and cannot email from that address, contact support@mediceen.app with proof of account ownership (we will verify manually).
Prefer a form instead? Use Request by form below or email still works the same way.
When in-app account deletion is added to the app, this page will be updated to describe that flow first.
What we delete
After verifying your identity, we delete or anonymize:
- Account credentials and profile (email, phone number, display name, avatar URL)
- Quiz history, answers, scores, bookmarks, streaks, and spaced-repetition data
- Leaderboard entries tied to your account
- Saved preferences that are directly linked to your user profile
What we may retain
- Aggregated, anonymized statistics that cannot identify you
- Security and audit logs for a limited period where required by law or legitimate security needs
- Backup copies until overwritten on our normal backup cycle (typically up to 30 days)
- Records required to meet legal, tax, or anti-fraud obligations
What happens after deletion
After your request is completed, you will no longer be able to sign in to the deleted account, and your history will no longer appear in the app. Deletion is generally irreversible. If you later create a new account, it will start without the deleted account's data.
Timeline
We process verified requests within 48 hours and confirm by email when complete. More complex requests may take longer if we need to confirm ownership or complete backup rotation.
Request by form
You can still email privacy@mediceen.app or support@mediceen.app. The form below is optional, choose how you signed up so we route the request to the right inbox (email / password → privacy; Google or Apple → support). We do not delete your account automatically from this form; we verify ownership first.